Privacy Policy

Last Updated: February 26, 2026

EpochCore, LLC ("EpochCore," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our Quantum Swarm Agent platform, support services, and related communications.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and company name when you contact our support team or register for our services.
Communication Data: Call recordings, voicemails, SMS messages, and transcripts when you interact with our support line at (844) 708-4049 or (980) 217-8765.
Usage Data: API usage metrics, platform interaction logs, and technical diagnostics related to the Quantum Swarm Agent.
Device Information: IP address, browser type, and operating system when accessing our web services.

2. How We Use Your Information

To provide and improve our quantum computing services and customer support
To respond to your inquiries and fulfill support requests
To send service-related notifications, including support ticket updates and system status alerts
To comply with legal obligations and enforce our terms of service
To analyze and improve the performance of our Quantum Swarm Agent platform

3. Call Recording Disclosure

All calls to our support lines may be recorded for quality assurance and training purposes. You will be notified at the beginning of each call that recording is in progress. Call recordings are stored securely and retained for up to 12 months.

4. SMS Communications

By contacting our support line, you consent to receiving SMS messages related to your support inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS communications at any time. Reply HELP for assistance.

5. Data Sharing

We do not sell your personal information. We may share data with:

Service providers who assist in delivering our platform (IBM, AWS, Cloudflare)
Communication platforms that facilitate our support services (Twilio, Quo)
Law enforcement when required by applicable law

6. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits to protect your information.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@epochcoreqcs.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.

10. Contact Us

EpochCore, LLC
8627 Meadowmont View Drive
Charlotte, NC 28269
Email: support@epochcoreqcs.com
Phone: (844) 708-4049
Web: epochcoreqcs.com