Support Center

EpochCore LLC — Quantum AI Agent Platform · IBM watsonx Orchestrate Partner

THIRD-PARTY SUPPORT

EpochCore provides dedicated technical support for all agents deployed via IBM watsonx Orchestrate and IBM Cloud. Support is available Monday through Friday, 9 AM to 6 PM EST. Critical issues receive priority response within 4 hours. Documentation and self-service resources are available below.

Email Support

Direct technical support for agent configuration, API integration, quantum circuit issues, and IBM provisioning.

quantdev@epochcoreqcs.com →

Documentation

API reference, integration guides, OpenAPI specs, quick-start examples, and per-agent tool documentation.

docs.epochcoreqcs.com →

Service Status

Real-time system status for all agent endpoints, Cloudflare Workers, IBM Quantum hardware, and Durable Object health.

epochcoreqcs.com/status →

Supported Agents

19 agents across 5 categories. All agents are available on IBM watsonx Orchestrate. IBM Partner Center agents are marked IBM PC.

Core Platform

Quantum Brain IBM PC

Autonomous quantum orchestration layer. BLAKE3-sealed capsule handoff, OctaGuard access control, 711 tools, GPU-primary execution with IBM Heron fallback.

Product page →

Quantum OSCL

6-layer AI agent security firewall with structural separation. 22 tools: PHI-watermark signing, prompt injection defense (33+ patterns), entropy analysis, MCP validation, session drift detection.

Docs →

Quantum Swarm (HNDL)

Harvest-Now-Decrypt-Later quantum risk assessment and PQC migration planning. PHI-weighted swarm consensus across 339 HYDRA canary nodes.

Product page →

Security

Quantum Shield

Enterprise AI firewall. 19 tools, HYDRA-12 quantum mesh, fleet-wide shielding, key rotation, zero-day threat broadcasting. NIST 800-53 · SOC2 · ISO 27001.

Malware QSVM

Quantum Support Vector Machine malware classification. 9-family taxonomy (RANSOMWARE, APT_IMPLANT, ROOTKIT, FILELESS and 5 more). ZZFeatureMap 6-12 qubits.

Docs →

PQC Health Monitor

Post-quantum cryptography readiness monitoring. Tracks algorithm deprecation timelines, lattice key expiry, and ML-DSA/SLH-DSA migration status across your infrastructure.

QRNG Entropy Source

True quantum random number generation via IBM Heron hardware measurement. Entropy-as-a-service for key generation, nonce seeding, and Monte Carlo simulation.

Compliance

FinCompliance AI

32-agent regulatory swarm. SEC CAT 0.04% error rate, AML/KYC via Grover O(√N) — 3,162× faster. 10 tools, 30+ jurisdictions, WORM 7-year audit trail.

Docs →

Proof Verification Engine IBM PC

D-KaP proof verification and cryptographic evidence chain. SHA-256 + PHI hash chain, Base L2 on-chain anchoring, SEC 17a-4 WORM compliance.

Compliance Regulatory Engine IBM PC

Automated regulatory compliance monitoring and enforcement. Real-time policy tracking across SEC, FINRA, MiFID II, FATF, OFAC, and 25+ additional rulesets.

Compliance Evidence

Unified compliance evidence mapping. 168/168 backtest pass rate, 14/14 advantages verified, DID-signed QuantumJobReceipts for regulatory examination.

Capsule Integrity Validator & D-KaP

BLAKE3 seal verification, 14-point integrity scoring, OctaGuard 8-tier access (T0 PUBLIC → T7 SOVEREIGN), 26-node A-Z Durable Object mesh.

Docs →

Capital Markets

Quantum Bond (TradeXchange) IBM PC

Bond OMS/EMS. 12 tools: smart order routing, NBBO, settlement (T+1/T+0), FIX 4.2/4.4/5.0, SEC 17a-4 WORM. HSBC achieved 34% improvement on IBM Heron.

Product page →

Quantum Alpha

Quantum-accelerated alpha signal discovery and factor modeling. QAOA portfolio optimization, VQE eigenvalue decomposition for covariance matrix analysis.

Quantum Hedge

MaxMesh HFT multi-strategy hedging swarm. PHI-weighted position sizing, real-time delta/gamma exposure management, cross-asset correlation via quantum kernels.

Quantum Shadows

Dark pool stealth execution and price impact minimization. Quantum-optimized order slicing, iceberg detection, venue toxicity scoring across lit and dark venues.

Quantum Guilds

Multi-guild cooperative trading intelligence. Sector-based agent guilds with quantum consensus voting, cross-guild signal aggregation, and PHI-harmonic synchronization.

Industry Verticals

Quantum Rx IBM PC

25-agent pharma swarm. T0-T3 clinical pipeline (target discovery → preclinical → trials → submission). IBM Nighthawk privileged access. HIPAA · FDA GxP · 21 CFR Part 11.

Product page →

EpochCoverage

Quantum autonomous insurance. $0.10/policy underwriting, 99.9% QSVM fraud detection, instant claims settlement, D-KaP BLAKE3 court-admissible evidence vault.

Docs →

Support Hours

Day	Hours (EST)
Monday – Friday	9:00 AM – 6:00 PM
Saturday – Sunday	Emergency (P1/P2) only
Holidays	Emergency (P1) only

Response Times

Severity	Description	Standard	Professional/Enterprise
Critical (P1)	Service down, data loss, or quantum hardware failure	4 hours	1 hour
High (P2)	Major feature impacted, metering errors, IBM provisioning failure	8 hours	2 hours
Medium (P3)	Partial feature impact, performance degradation, circuit errors	1 business day	4 hours
Low (P4)	General questions, documentation, billing inquiries	2 business days	1 business day

What We Support

Agent provisioning and configuration via IBM Cloud and watsonx Orchestrate
API integration, x-api-key authentication, and endpoint troubleshooting for all 19 agents
Quantum circuit execution: GPU-primary (RTX 5090), IBM Heron 156-qubit fallback, Nighthawk privileged access
IBM metering, QSWT token accounting, and usage questions (per-agent quantum job billing)
D-KaP proof chain integrity, BLAKE3 seal verification, Base L2 anchor confirmation
OctaGuard access tier configuration (T0 PUBLIC → T7 SOVEREIGN)
Compliance attestations: SEC 17a-4 WORM, FINRA 4370, MiFID II, HIPAA, FDA GxP, SOC2
HYDRA swarm coordination (339 nodes, 38 Durable Objects, 20 crons)
FIX 4.2/4.4/5.0 connectivity for Quantum Bond / TradeXchange
Pharma pipeline (T0–T3) configuration for Quantum Rx and Nighthawk backend access
QSVM malware classification, HYDRA-12 mesh health, and zero-day escalation paths
AML/KYC screening, Grover quantum search calibration, and SEC CAT filing errors

Before Contacting Support

Check docs.epochcoreqcs.com for per-agent API reference and common issues
Verify service status for known outages or IBM Quantum hardware maintenance windows
Include your IBM Cloud account ID, CRN, error messages, job IDs, and timestamps in your request
For billing or metering disputes, include the IBM Cloud invoice and the relevant quantum job receipt (QuantumJobReceipt JSON)
For quantum circuit errors, include the circuit depth, qubit count, backend used, and error syndrome if available

Escalation Path

If your issue is not resolved within the target response time, reply to your existing support thread with "ESCALATE" in the subject line. Escalated issues are reviewed by senior engineering within 2 hours during business hours. Enterprise customers have a dedicated CSM and direct Slack channel.

Contact

EpochCore LLC
Email: quantdev@epochcoreqcs.com
Phone: +1 (833) 489-0628
SIP (Twilio): epochcore-swarm.sip.twilio.com
WatsonX SIP: public.voip.dl.watson-orchestrate.ibm.com
Web: epochcoreqcs.com · Docs: docs.epochcoreqcs.com · Status: epochcoreqcs.com/status